Disclaimer

Introduction

This Disclaimer applies to the website and services operated by Nephthys Pty Ltd (ACN 628 031 587, ABN 70 628 031 587) trading as AusClear ("we", "us", or "our"). By using our website at www.ausclear.com.au or engaging our services, you acknowledge that you have read and accept the terms of this Disclaimer.

01 General Disclaimer

The information provided by AusClear on our website is intended for general informational purposes only.

While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is strictly at your own risk. To the extent permitted by law, we will not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

02 Accreditation and Sponsorship Status

AusClear is an accredited Defence Industry Security Programme (DISP) member. Our current accreditation enables us to directly sponsor Baseline security clearances for our clients. NV1 and NV2 clearances are facilitated through a trusted preferred clearance partner whilst our DISP Level 3 uplift application progresses.

2.1 Client Acknowledgements

By engaging our services, you acknowledge and agree that:

• AusClear directly sponsors Baseline security clearances under our accredited DISP membership;
• NV1 and NV2 clearance sponsorship is currently facilitated through our preferred clearance partner;
• Processing times and outcomes are subject to AGSVA procedures and, where applicable, our partner's processes;
• Sponsorship arrangements may change as our DISP accreditation level, regulatory requirements, or partner arrangements change;
• You assume the ordinary risks associated with engaging clearance sponsorship and advisory services.

2.2 No Warranties Regarding Future Capability

This Disclaimer does not constitute a representation or warranty regarding:

• The likelihood or timeframe of obtaining DISP Level 3 accreditation uplift;
• The ultimate success of any security clearance application;
• The continuation of any particular partner sponsorship arrangement;
• Any changes in regulatory requirements or accreditation criteria.

03 Professional Advice Disclaimer

The content on this website, including but not limited to text, graphics, images, and other material, is provided for informational purposes only and does not constitute professional legal, financial, or career advice.

While we provide guidance related to security clearance processes and requirements, we do not provide:

• Legal advice: We are not a law firm and do not provide legal advice. For legal matters, consult a qualified legal professional.
• Financial advice: We do not provide financial planning or investment advice. Consult a licensed financial adviser for such matters.
• Employment advice: We provide information about security clearance requirements but do not guarantee employment outcomes.
• Immigration advice: We do not provide migration or visa advice. Consult a registered migration agent for such matters.

Before making decisions or taking actions based on information on this website, you should seek appropriate professional advice. You are solely responsible for decisions you make based on the information provided.

04 AGSVA Processing Disclaimer

We have no control over, and make no representations or warranties regarding, Australian Government Security Vetting Agency (AGSVA) processing times, procedures, or outcomes.

4.1 No Influence Over Processing

We explicitly disclaim any ability to:

• expedite or accelerate AGSVA processing times;
• influence AGSVA vetting decisions or outcomes;
• guarantee approval of any security clearance application;
• predict with certainty the timeline for clearance completion;
• override AGSVA requirements, policies, or procedures.

4.2 Processing Variables

Processing times are subject to factors beyond our control, including (without limitation):

• the complexity of the applicant's background;
• the level of clearance being sought (Baseline, NV1, NV2);
• current AGSVA workload and resource availability;
• the completeness and accuracy of submitted documentation;
• response times from referees and other third parties;
• the need for additional enquiries or investigations;
• changes in government priorities or security requirements.

4.3 Outcome Disclaimer

We make no guarantees regarding the success of any security clearance application. Clearance decisions are made solely by AGSVA based on their assessment criteria and security requirements.

05 External Links Disclaimer

Our website may contain links to external websites or resources provided by third parties. These links are provided for convenience and further information only.

We have no control over the nature, content, or availability of those external sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views, opinions, or information expressed within them.

We make no representations or warranties regarding:

• the accuracy, completeness, or reliability of information on external websites;
• the security or privacy practices of external websites;
• the availability or continued operation of external websites;
• any products, services, or content offered by external websites.

We make reasonable efforts to keep the website available; however, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

06 Testimonials Disclaimer

Testimonials, reviews, or client feedback reflect the experiences and opinions of individuals who have used our services. Individual results may vary.

Testimonials are not intended to represent or guarantee identical results. Outcomes depend on factors including:

• individual background and circumstances;
• completeness and accuracy of information provided;
• adherence to AGSVA requirements and procedures;
• cooperation with the vetting process;
• changes in security requirements or assessment criteria.

Testimonials do not constitute a guarantee, warranty, or prediction regarding the outcome of any security clearance application.

07 Errors and Omissions Disclaimer

While we make reasonable efforts to ensure information on our website is accurate, complete, and up-to-date, errors or omissions may occur.

We do not warrant or guarantee:

• that information on this website is free from errors, inaccuracies, or omissions;
• that defects or errors will be corrected promptly;
• that the website will be available at all times or access will be uninterrupted;
• that the website is free from viruses or other harmful components;
• that information reflects the most current regulatory changes or policy updates.

If you become aware of errors or omissions, please contact us at support@ausclear.com.au so we can investigate and correct where appropriate.

We reserve the right to make changes, corrections, or updates to website content at any time without prior notice.

08 Limitation of Liability

To the maximum extent permitted by law, in no event shall AusClear, Nephthys Pty Ltd, or our partners, employees, agents, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:

• your use of, or inability to use, the website or our services;
• errors, inaccuracies, or omissions in content;
• decisions made based on website information;
• delays or failures in security clearance processing;
• the outcome of any security clearance application;
• unauthorised access to or alteration of your data;
• interruption or cessation of the website or services;
• bugs, viruses, or harmful components transmitted through the website;
• loss of profits, revenue, data, or other intangible losses.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some limitations may not apply. In such cases, liability will be limited to the greatest extent permitted by law.

09 Government and Sponsorship Fees

AusClear charges fees for sponsorship and advisory services. We also collect AGSVA government fees from the client on behalf of the Australian Government Security Vetting Agency, which we then remit to AGSVA as part of the clearance application process. Fee details are set out in our published fee schedule and service agreements.

9.1 Fee Categories

The total cost to obtain a security clearance may include (without limitation):

• AusClear application, sponsorship, transfer, upgrade, and ongoing renewal fees;
• AGSVA government fees for Baseline, NV1, or NV2 vetting (collected by AusClear and remitted to AGSVA);
• where applicable, fees relating to our preferred clearance partner for NV1 and NV2 referrals;
• National Police Check and document verification fees, if required;
• any other fees imposed by government authorities or regulatory bodies.

9.2 Fee Responsibility

You are responsible for all applicable fees. In relation to AGSVA government fees:

• AGSVA fees are set by the Australian Government and are not within our control;
• We collect AGSVA fees from clients and remit them to AGSVA — we do not retain or profit from AGSVA fees;
• We are not responsible for changes to AGSVA fee structures;
• Refunds of AGSVA fees are subject to AGSVA's policies and are not at our discretion;
• We make reasonable efforts to keep published fee information current; however, you should verify all fees with us or the relevant authority before proceeding.

9.3 Fee Changes

Government and partner sponsorship fees may change without notice. Where AGSVA fees change, we will update our published schedules and pass through the revised AGSVA amount; we cannot absorb increases to AGSVA fees. We recommend confirming current fees with us before commencing an application.

10 Logos and Trade Marks

All logos, trade marks, service marks, and trade names of third parties referenced on this website are the property of their respective owners. Use of any third-party logo or trade mark does not imply endorsement, affiliation, or partnership unless explicitly stated.

Third-party logos and trade marks are used for identification and informational purposes only. We make no claim to ownership of these marks, and their inclusion does not grant authorisation or licence to use them.

AusClear and the AusClear logo are trade marks of Nephthys Pty Ltd. Unauthorised use of our trade marks is prohibited.

11 Contact Us

If you have any questions, concerns, or comments regarding this Disclaimer, please contact us: