Accessibility Statement

Our Commitment to Accessibility

At Nephthys Pty Ltd (ACN 628 031 587, ABN 70 628 031 587) trading as AusClear ("AusClear", "we", "us", or "our"), we are committed to providing an inclusive and accessible digital experience for everyone. We recognise the importance of ensuring that our website and services are accessible to individuals with disabilities, and we work toward compliance with Australian laws and international standards, including the Disability Discrimination Act 1992 (DDA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

01 Legal Framework

1.1 Disability Discrimination Act 1992 (DDA)

The Disability Discrimination Act 1992 is Australian federal legislation that makes it unlawful to discriminate against individuals with disabilities. This includes ensuring that online services are accessible to people with disabilities.

AusClear is committed to adhering to this legislation and ensuring that our digital services do not create unnecessary barriers for people with disabilities. We work to identify and remove accessibility barriers from our website and services as they are identified.

1.2 Web Content Accessibility Guidelines (WCAG) 2.1

Compliance with WCAG 2.1 Level AA is considered the benchmark standard for web accessibility in Australia and internationally. The guidelines are organised around four principles:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive.
• Operable: User interface components and navigation must be operable by all users.
• Understandable: Information and the operation of the user interface must be understandable.
• Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies.

We aim to meet these guidelines and continuously improve our accessibility practices.

02 Our Approach

2.1 Awareness and Standards

AusClear works to ensure accessibility is considered throughout our design and development process. This includes:

• Staying informed about WCAG 2.1 guidelines and accessibility principles;
• Awareness of assistive technologies and how users with disabilities interact with digital content;
• Keeping up to date with the latest accessibility standards and best practices;
• Understanding legal requirements under the DDA and related legislation;
• Considering accessibility from the start of design and development work, not as an afterthought.

2.2 Website Development Practices

We aim to follow the following practices to enhance accessibility:

• WCAG 2.1 Compliance: Our website is developed with WCAG 2.1 Level AA guidelines in mind.
• Periodic Review: We review accessibility through manual checks and automated tools.
• Semantic HTML: We use proper HTML structure and semantic elements so content is correctly understood by assistive technologies.
• Responsive Design: Our website is accessible across different devices, screen sizes, and orientations.
• Progressive Enhancement: Core content and functionality are available to all users, regardless of browser or device capabilities.

03 Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Consistent navigation structure across the website;
• Logical heading hierarchy (H1, H2, H3) for proper document structure;
• Descriptive page titles that clearly identify the content;
• Keyboard navigation supported throughout the site.

3.2 Content Accessibility

• Text alternatives (alt text) for meaningful images;
• Descriptive link text that makes sense out of context;
• Clear and concise language suitable for diverse reading levels;
• Proper document structure using headings, lists, and paragraphs.

3.3 Visual Design

• Colour contrast ratios that meet WCAG 2.1 Level AA standards (minimum 4.5:1 for normal text);
• Information conveyed through colour is also available through other visual means;
• Text can be resized up to 200% without loss of functionality;
• Adequate spacing between interactive elements for easy selection;
• Clear visual focus indicators for keyboard navigation.

3.4 Forms and Interactions

• Clear and descriptive form labels associated with their inputs;
• Error messages that clearly identify and explain errors;
• Helpful instructions provided for complex form fields;
• Keyboard-accessible interactive elements (buttons, links, forms);
• Use of ARIA (Accessible Rich Internet Applications) landmarks, roles, and properties where appropriate.

04 Assistive Technology Compatibility

We aim to ensure our website works with common assistive technologies, including:

• Screen readers: JAWS, NVDA, VoiceOver, TalkBack;
• Screen magnifiers: ZoomText, Windows Magnifier;
• Speech recognition software: Dragon NaturallySpeaking;
• Keyboard-only navigation: full functionality available without a mouse;
• Browser accessibility features: support for built-in browser zoom and accessibility settings.

We aim to ensure that our website works effectively with these technologies across major browsers, including Chrome, Firefox, Safari, and Edge.

05 Ongoing Efforts

We understand that accessibility is an ongoing effort and not a one-time achievement. Our commitment includes:

• Reviewing accessibility periodically and as part of new feature work;
• Addressing identified accessibility issues promptly;
• Considering accessibility when adding new content and features;
• Staying informed about evolving accessibility standards and best practices;
• Incorporating user feedback to identify and resolve accessibility barriers;
• Continuously improving our digital content and services.

We value user feedback and are committed to resolving any accessibility issues that are brought to our attention.

06 Alternative Formats

If you require documents or content in alternative formats to make them more accessible, please contact us. Alternative formats may include:

• Large print documents;
• Braille (subject to availability through third-party providers);
• Audio recordings;
• Accessible PDF documents;
• Plain text formats;
• Easy Read versions (simplified language and layout).

Please contact us using the details below with your request, and we will work to provide the requested format in a timely manner. Some formats may take longer to produce or may require us to engage external providers.

07 Known Limitations

Despite our best efforts, some limitations may exist on our website. We are aware of the following areas and are working to address them:

• Some third-party embedded content (such as social media widgets, payment processors, or external chat tools) may have accessibility limitations beyond our direct control;
• Older PDF documents may not be fully accessible; we are working to remediate these over time;
• Some complex interactive features may require additional assistive technology support.

If you encounter accessibility barriers not listed here, please let us know so we can address them.

08 Feedback and Contact Information

Your feedback is essential to helping us improve accessibility. If you experience any accessibility barriers on our website, have suggestions for improvement, or require assistance accessing our content, please contact us.

What to Include in Your Feedback

When reporting an accessibility issue, please provide as much of the following as you can:

• A description of the accessibility barrier you encountered;
• The specific page or feature affected;
• The assistive technology or browser you were using;
• Any error messages you received;
• Suggestions for improvement (if applicable).

We aim to respond to accessibility feedback within 5 business days and will work to resolve issues as quickly as we reasonably can.