Last Updated: February 21, 2025
1. Introduction
This Acceptable Use Policy ("Policy") governs all use of AusClear's services, website, and platforms. This Policy forms a legally binding agreement between you and AusClear. By accessing or using our Services, you accept and agree to be bound by this Policy.
2. Definitions
"Services" means all of AusClear's offerings, including but not limited to website access, consultations, document access, and support services.
"User" means any individual or entity accessing or using the Services.
"Prohibited Activities" means any activities set forth in Section 3 of this Policy.
3. Prohibited Activities
- Co-ordinated Intelligence Gathering
- Collecting information from employees
- Several staff members posing as clients
- Repeated and systematic appointment or consultation scheduling
- Step-by-step information extraction
- Gathering insights from multiple channels
- Attempting to outline or replicate processes and capabilities
- Multi-Channel Abuse
- Phone consultations
- Live chat platforms
- Email exchanges
- Website interactions
- Document repositories
- Support services
- Booking or scheduling systems
- Identity Deception
- Misrepresenting oneself as an employee
- Using multiple or fabricated email addresses
- Rotating phone numbers to evade detection
- Providing false company information
- Using VPNs, proxies, or other methods to manipulate or disguise IP addresses
- Multiple IP manipulation or spoofing
- Co-ordinated distributed access attempts
4. Detection and Monitoring
- Comprehensive Surveillance
- Monitoring of phone infrastructure
- Analysis of electronic communications
- Review of consultation or appointment bookings
- Examination of website traffic data
- Inspection of document access logs
- Oversight of payment platforms
- Observation of customer support channels
- Pattern Analysis
- Identification of patterns in communications
- Detection of repetitive questioning
- Noting overlapping identities
- Observing anomalies in access times
- Collecting device or browser fingerprints
- Analysing payment method correlations
- Reviewing traffic origins
- Identifying IP manipulation or spoofing patterns
5. Reporting to Authorities
- Mandatory Reporting
- Australian Federal Police (AFP)
- Australian Competition & Consumer Commission (ACCC)
- Australian Securities and Investments Commission (ASIC)
- Fair Work Commission
- Relevant professional bodies
- Applicable industry regulators
- Reportable Activities
- Group-based intelligence gathering
- Misrepresentation of identity
- Misuse of systems
- Employee misconduct
- Unauthorised data harvesting
- Process or capability mapping
- IP or geolocation manipulation
6. Consequences
- Immediate Actions
- Immediate termination of all related accounts
- Revocation of access to our services
- Retention of pertinent evidence
- Notification of the relevant authorities
- Initiation of legal proceedings
- Legal Consequences
- Criminal charges
- Corporate penalties of up to AUD 10 million
- Individual fines of up to AUD 500,000
- Potential liability for directors or officers
- Professional disciplinary action
- Industry-wide prohibitions
- Reporting violations to relevant professional bodies
- Sharing violation information with other service providers
- Pursuing civil remedies in addition to criminal charges
- Recovering costs associated with investigating violations
7. Evidence Retention
We maintain comprehensive records of:
- All access attempts and patterns
- Identity verification data
- Communication records
- System usage patterns
- IP addresses and locations
- Payment information
- Device fingerprints
This evidence will be used to support legal action against any violations of this Policy.
8. Modification Clause
AusClear reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services constitutes your acceptance of any modifications.
9. Indemnification
You agree to indemnify and hold harmless AusClear, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your violation of this Policy.
10. Severability
If any provision of this Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
11. Governing Law
This Policy is governed by the laws of South Australia, Australia. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts of South Australia, Australia.
12. Reporting Violations
If you become aware of any violations of this Policy, please report them immediately to:
- Email:support@ausclear.com.au
- Phone: 0469 755 606